Services
Need resources to provide a complete change management solution or specific change component?
Equipped with superior techniques to inspire and guide enterprise-wide transformation, we design holistic programs within the disparate disciplines of change management and adoption.
Do you need to organize and run a change governance board?
OCM governance defines how change will be managed to facilitate adoption. Our staff implement governance models to manage and oversee tactical change activities and leverages decision makers to drive stakeholder buy-in and adoption. All OCM governance processes are aligned to the overall project level governance approach.
Are you planning to conduct stakeholder engagement?
Organizational change starts with individual change. Identification and assessment of all stakeholders is critical for change success. The degree of impact change has on stakeholders drives the strategies and plans for engagement, communications and training. Our engagement activities are driven by the scale and complexity of each change and frequently necessitate creating and facilitating change sponsor, change agent and super user teams.
Do you need to communicate change to stakeholders?
Change starts with effective stakeholder communications. Our communication plans and messaging framework are designed based on change impacts, audience, available vehicles and project timing. Our marketing and communication campaigns facilitate change commitment by ensuring all internal and external stakeholders receive the right message at the right time using the right media.
Do you need training strategies, plans and materials to prepare impacted stakeholders?
We speak the language of training needs assessments, instructional systems design (ADDIE), adult learning, synchronous/asynchronous distance learning, blended delivery methods, training evaluation (Kirkpatrick Model), SCORM and section 508 compliance. Our local and off-shore capabilities offer 24x7 effort developing state of the art instructor and web-based training materials using Articulate Storyline, Adobe Captivate, ANCILE uPerform, Oracle UPK and others.
Are you needing new organizational structures, departments or operating models?
We have expertise in designing and implementing organization structures and operating models that elevate team and organizational effectiveness. We partner with business leaders on issues pertinent to strategy and organizational effectiveness. We use organizational development tools, methods & techniques including interventions for individuals, teams, intergroup and organizational systems that ensure implementation of projects.
Will you have staffing changes or other human capital impacts?
We offer experience in “rightsizing” business operations, identifying required staff competencies and development roadmaps, designing new performance measures, goal setting and plans. We help ensure that the workforce is aligned, ready and able to commit and adopt to the change initiative.
Are you transforming business processes and culture?
Our business process re-engineering services help develop a culture and processes that drive the right stakeholder behaviors to make it easier to reach strategic goals and mission. Our approach leverages Lean Six Sigma methodologies such as Value Stream and Non-Value-Added Analyses to improve process efficiency, effectiveness and flexibility.
Will you evaluate and measure success of the change initiative?
We measure the three “people” factors of adoption, utilization, and proficiency that relate to the human side of change driving the outcomes for successful change. Our quantitative and qualitative methods measure how engagement efforts are reaching stakeholders to drive commitment, mitigate risks, and determine progress.